My husband and I have been staying at Highland Manor exclusively for 21 years, after staying in several other motels in the area. Many of the other hotels there offer similar amenities, but in our book, there is no other option but Highland Manor. What makes our choice so clear is the owner, Sandy, and her family. When we first starting staying there, I think there were only a couple of units with rooms available. I can still remember entering our room and commenting to my husband that it felt and smelled like home. The rooms are always perfectly clean and the sheets are always fabric softener soft. The decor is lovely and tasteful. Also the surrounding grounds are beautifully landscaped and maintained and the pool is always sparkling fresh. We watched as Don and his son built more units and even wondered once it they got bigger, could they maintain the same standards and coziness that the rooms provide. The answer was absolutely YES! As the years have gone by, this awesome mountain inn has grown, the wonderful continental breakfast has been expanded and Sandy’s big smile is still there to greet us! The lobby of the hotel, with its fireplace, comfortable furniture and colorful birds, encourages you to just sit and relax. Ahhh……Yes, it is close to Cades Cove, where we were wed in 1989, and yes, it has wonderfully clean never musty-smelling whirlpools, and yes, it’s convenient to everything in Townsend. But it is the owners’ and the ambience they provide, which enhances the beauty of the surrounding mountains, that make us return as often as possible. It always feels like coming home to us and as I write this, I find myself longing to be there.