Guest Reviews

 
 
 
 
  EXCELLENT  
  
 Based on 361 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Senanur Güngördü 
 
 
 
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We had an absolutely wonderful stay at Highland Manor Inn in Townsend, TN. The views of the Smoky Mountains were breathtaking, and the peaceful atmosphere of Townsend made our trip truly special. We loved exploring the local coffee houses and restaurants, and The Abbey on the river was a highlight — fantastic food in a beautiful setting.

One of the best parts of our stay was how close we were to Cades Cove, without having to fight traffic or crowds. It made getting into the park easy and stress-free, which allowed us to truly enjoy the experience.

A special thank you to the owner, Sandy, for making us feel so welcome and at home. The rooms were clean, beautifully updated, and the whirlpool tub was absolutely amazing — the perfect way to relax after a day of exploring. Breakfast was offered each morning, and we loved sitting in the hotel lobby enjoying our meal while taking in the incredible mountain views.

Everything about our stay exceeded our expectations. We can’t wait to return and highly recommend Highland Manor Inn to anyone looking for a peaceful Smoky Mountain getaway!
  
 
  
 
 
 
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 lee crabtree 
 
 
 
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We absolutely love the highland manor inn. We've been coming here for years.
  
 
  
 
 
 
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 Pam Grace 
 
 
 
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We will be back ! Sandra was so kind to take us in late in the day on Christmas Eve. We We had been burned at an Airbnb and had no reservation. She was sweet and welcoming as can be. We rented a room with a fireplace and had a wonderful romantic Christmas after all ❤️  🎄 ✝️ Highly recommend this pla. Thank you  !!!
  
 
  
 
 
 
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 Joshua Emig 
 
 
 
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Let me start by saying the facility itself is nice. The room was clean and cozy. The only reason I am giving a 1 star is for how the OWNER treated us.

We go to check in and I accidentally booked the wrong hotel (was suppose to be the Tremont but booked here instead) not a huge deal except they don’t accept pets. I asked BEFORE getting our room key if this was okay as they are service animals and if not we could get a refund and go elsewhere.  The front staff lady said yes this is fine, I then ask if she needed proof, she said no we actually can’t ask for them just have to take your word. I said okay, then double checked we would not be charged the fees and she agreed we would not. We go on about our weekend (stayed 3 nights) as we are loading the car to check out the owner BARGED in and started YELLING at us saying we are in violation, that these are not service animals and we need to leave the premises immediately and we will be charged fees. I was so appalled at her whole behavior!! It is one thing to kindly ask to see proof but to barge in, accusing and yelling at a paying customer?? Not to mention when we were packing up to leave. Not the first or second or even third night we were there but as we were leaving!? My boyfriend is a hot head and started yelling back, but as I was pulling up my papers I got her email and sent them to her. I asked her to make sure she got my email confirmation and that we would not be charged and she rudely said, “ I don’t know, I haven’t checked the room yet” implying that we trashed it or something? So at this point I was very angry and told her if you try charging my card anymore than the price we originally paid  I will dispute and we will NOT be back. An hour goes by and I go back to the hotel front desk to not only get the lady’s name that checked us in that night but also to confirm our room was okay (because I knew it was). This was a different front desk lady and she was also very kind saying she sent out or portfolio email, and that the room and all of our things were 0 balances good to go. I thanked her, also got her name and went on our way. Due to the owners poor behavior we will definitely not be back. But thank you to both the front desk women for being so kind and helpful!
  
 
  
 
 
 
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 Gregory Roberts 
 
 
 
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Highland Manor in Townsend offers a nice, comfortable place to stay. The location is perfect for visiting the Great Smokey Mountains, the Little River, or Maryville or Gatlinburg. Being right on the highway makes it easy to get around and there are good places to eat nearby. The pathway runs by the hotel which provides good walking opportunities. The service at the hotel is very helpful. Everything is set up to take advantage of the “quiet side” of the Smokies. This hotel is worth the stay.
  
 
  
 
 
 
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 Cindy Swyers 
 
 
 
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The best place to stay in the Smokeys.
  
 
  
 
 
 
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 Jacque Whaley 
 
 
 
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Lovely and quiet setting.
Rooms are clean and comfortable.
Staff always friendly and helpful.
Our family loves Highland Manor!!
  
 
  
 
 
 
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 Jakob Adams 
 
 
 
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Room was clean. Staff were extremely friendly and helpful.